Industry Insights

You're invited to explore the Vivonet Industry Insights resource center to help you navigate a changing hospitality industry and technology landscape. Here, you'll find articles, infographics, news and other vital information to lend perspective on how cloud-based technology positively impacts business intelligence, brand growth, and the very direction of our industry. 

Latest Stories

Featured Stories

Filter
Ryan Ashton
Written by Ryan Ashton
August 15, 2017

Vivonet Appoints Industry Veteran to Guide Support and Services Departments

Vancouver, BC – August 15, 2017: Vivonet Acquisition, Ltd (Vivonet), a leader in cloud-based point-of-sale and reporting solutions for the hospitality industry, has appointed Michael Tedesco to the newly-created role of Vice President, Support and Services. In this role, Mr. Tedesco will be responsible for the overall strategy and direction of Vivonet’s customer satisfaction initiatives, from customer onboarding to post-sale technical support services.

“We’re excited to have Michael join the Vivonet team. With his experience and successes in numerous technology organizations over the years, he’s going to be instrumental in helping our organization to continue to deliver superior onboarding and support experiences for our customers,” says Alaa Pasha, President and CEO of Vivonet.

"I believe excellent customer experience is not only the key to customer satisfaction and retention but is the single largest driving factor in ongoing company growth and success,” says Mr. Tedesco. “There is no other market where this is more important than hospitality. I am very excited to join the Vivonet team in continuing to lead the market in delivering customer-focused solutions."

Mr. Tedesco brings with him a track record of over 20 years of customer experience success in global technology organizations. Prior to joining Vivonet, Mr. Tedesco held support and services leadership roles with Eastman Kodak, DDS Wireless and Domino Printing Sciences. Michael will be based in Vancouver where he lives with his wife and 2 children.

For more information please visit the Vivonet website at www.vivonet.com/company or contact us at marketing@vivonet.com.

About Vivonet

Established in 2000, Vivonet is a leading provider of consumer, operational and enterprise-level cloud-based technology solutions for the hospitality industry. Processing millions of transactions every month for thousands of customers across Canada and the United States, Vivonet’s point-of-sale, kiosk, reporting and enterprise management solutions provide hospitality businesses with insights and intelligence to help them unlock business potential and improve organizational performance. Learn more at www.vivonet.com

Signup for our newsletter

Popular Tags

POS Vivonet POS Vivonet cloud technology hospitality technology hospitality industry cloud POS restaurant kiosk technology cloud-based technology Quick Service business data software trade shows Guest Experience News Vivonet Cloud Platform operations technology trends Growth article award Franchise HITEC Reporting SaaS business strategy data analysis hotel industry recognized restaurant pos Integration Inventory Management POS Provider Profitability Back Office Tools Case Study Franchisee Labor Scheduling Mobile POS Software Payment Processing Press Release Sales Transactions Vivonet Mobile client success hotel technology kiosk technology Cafe Company Update Restaurant Technology data management enterprise management new hire point of sale product product development Back of House Booster Juice Business Tool Data Security Hitec Recap 2017 QSR Support Table Service appointed back office cloud executive foodservices managed foodservices product management quick serve self-serve kiosk 100 Million Business Intelligence, Canada Cash Register Convenience Customer Enterprise Manager Fast Casual Frozen Yogurt Infographic Mobile-Based Technology POS Ownership Point of Sale solutions Productivity Restaurant Operators Sodexo Stadium POS Vivonet Video choosing technology culture food services implementation improvements product launches restaurant Point of Sale self-ordering technology partners upgrade vp 2012 API Credit Card Processing Data Digital Transformation Employee Spotlight Fast Causal Full Service Global Franchise Health Holiday Hotel PMS Info Graphic MURTEC Menu Mobile Insights NRA National Restaurant Association Owner PCI Compliance Property Management System Quickbooks Report Restaurant Chain Restaurant Hardware Restaurant Ownership Ryan Volberg Scheduling Security Software Trends Transaction Fees Trend Trends Vivonet Case Study Vivonet Mobile Ordering Vivonet Tablet Vivonet Team Winter Meetings cloud computing consumer consumer solutions dual mode kiosk food costs higher education foodservices hiring integrations operator ready to rocket release notes restaurant owner tablets workplace 130 Million 2010 olympics Advantage Magazine American Grilled Cheese Kitchen Batch Times Boston Budget 2012 CIO Cash Register Partner Catalyst Charity Charles Crouch Chef Ramsay Classic American Consumer point of Sale Contest Cookbook Customer Support Delaware North Employee Sales Mix Report FSTEC Federal Government Fine Dining Flexible Forced Modifiers Foreign Workers Program Franchises Froyo Fourm Frozen Yoghurt Fruit Smoothies GFS GST Gordon Food Service Gordon Ramsay HST Holiday Guide Hurricane IT Team Industry Infor Joe Coffee Jugo Juice Juice Bar POS Jusu Bar KDS Kavi Kitchen Display System Kitchen Nightmares Loyalty MSP Magpie Syndrome Merchant Service Provider Modifiers Multi-Unit Multichannel Restaurant POS MyCheck New York Nickel Rounding Omni Channel POS Online Ordering Orange Leaf POS Fund POS Terminal POS Tips POS marketing PST Pin Pad Processing Rates Processor Relief. Fund. FEMA Restaurant Experience Restaurant Owners Restaurant Sales Report Restaurant Sales Tracking Ryan Banks Sales Tax Small Business Smoothie Stick Kebob Shop Switching POS Providers Syrus Syrus Acquired TD Garden POS Tax The Big Salad Thomas Cuisine Thomas Cuisine Management Time Travel Industry UNICEF Vivonet Acquisition Vivonet Cafe Vivonet Reporting
Lorem Ipsum is a simple dummy text used as a dummy text contents. Lorem ipsum will be replaced. Lorem Ipsum is a simple dummy text used as a dummy text contents. Lorem ipsum will be replaced.Lorem Ipsum is a simple dummy text used as a dummy text contents. Lorem ipsum will be replaced.

 

 

 

<- this will go away

Signup for our newsletter

Popular Tags

POS Vivonet POS Vivonet restaurant technology cloud technology Quick Service cloud POS software kiosk Growth award Franchise SaaS recognized restaurant pos POS Provider Profitability Reporting hospitality technology Franchisee HITEC Mobile Sales Transactions Vivonet Mobile article client success hospitality industry trade shows Cafe Case Study POS Software product Booster Juice Business Tool Hitec Recap 2017 Payment Processing QSR Support Table Service appointed quick serve 100 Million Canada Cash Register Convenience Customer Fast Casual Frozen Yogurt Guest Experience POS Ownership Productivity Restaurant Operators Restaurant Technology Sodexo Stadium POS culture data management executive hotel industry implementation improvements new hire operations restaurant Point of Sale self-ordering upgrade vp 2012 Business Intelligence, Credit Card Processing Employee Spotlight Enterprise Manager Fast Causal Full Service Global Franchise Health Holiday Infographic Inventory Management Labor Scheduling Menu Mobile Insights NRA National Restaurant Association News Owner Point of Sale solutions Quickbooks Report Restaurant Chain Restaurant Hardware Restaurant Ownership Ryan Volberg Transaction Fees Trend Trends Vivonet Cloud Platform Vivonet Mobile Ordering Vivonet Tablet Vivonet Video Winter Meetings business strategy consumer data analysis enterprise management food services hiring operator product development product launches ready to rocket release notes restaurant owner workplace 130 Million 2010 olympics Advantage Magazine American Grilled Cheese Kitchen Batch Times Boston Budget 2012 Cash Register Partner Catalyst Charity Charles Crouch Chef Ramsay Classic American Consumer point of Sale Contest Cookbook Data Data Security Delaware North Employee Sales Mix Report Federal Government Fine Dining Flexible Forced Modifiers Foreign Workers Program Franchises Froyo Fourm Frozen Yoghurt Fruit Smoothies GFS GST Gordon Food Service Gordon Ramsay HST Holiday Guide Hurricane Industry Info Graphic Integration Joe Coffee Jugo Juice Juice Bar POS Jusu Bar KDS Kavi Kitchen Display System Kitchen Nightmares MSP MURTEC Merchant Service Provider Mobile-Based Technology Modifiers Multi-Unit Multichannel Restaurant POS New York Nickel Rounding Omni Channel POS Online Ordering Orange Leaf PCI Compliance POS Fund POS Terminal POS Tips POS marketing PST Pin Pad Processing Rates Processor Relief. Fund. FEMA Restaurant Experience Restaurant Owners Restaurant Sales Report Restaurant Sales Tracking Ryan Banks Sales Tax Scheduling Security Small Business Smoothie Software Trends Stick Kebob Shop Switching POS Providers Syrus Syrus Acquired TD Garden POS Tax The Big Salad Thomas Cuisine Thomas Cuisine Management Time Travel Industry UNICEF Vivonet Acquisition Vivonet Cafe Vivonet Case Study Vivonet Reporting Vivonet Tech Support Vivonet Tips Webinar When To Manage Yoghurt Yogurt automatic blog post business business data cloud-based technology consumer solutions deloitte development fast 50 fast 500 in-seat ordering labour limited service mistake multi location performance pioneer product management quality assurance restaurant table side ordering restaurant tips tablets technology partners technology trends usability values video