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Lillian Wu
Written by Lillian Wu
September 25, 2018

Point of Sale and Kiosks for On-Campus Food Services: 3 Key Elements for Success

In conversation with our customers who serve on-campus food management in the higher education sector, we’ve had some fruitful conversations about what’s most important to them, and to those they serve. Along with our own expertise around where hospitality technology is evolving, those conversations with our customers and partners have helped to shape our development activities to deliver the latest versions of our cloud-based point of sale and kiosk solutions.

We’ve built in some new features that we’re launching very soon. But, we understand that features are a means to an end. Our product development efforts are always about enabling our higher education on-campus food services customers to better serve students and faculty; a group of consumers who expect intuitive and seamless technology to play a major role in supporting their day-to-day lives whether they're on campus or not. Anticipating, meeting, and even surpassing that expectation is what makes the most difference to our customers.

 University student on campus cafe Adobe Images-640x426

With that in mind, here are 3 of the key elements of what our point of sale and kiosks add to on-campus food services to create a great experience for students and faculty, and support the operational efficiencies that allow our customers to continue to serve their customers in a cost-effective manner, too. 

1. A better line of sight for everyone

Creating greater visibility is an essential priority for our higher education food services partners. In a POS context, this is relevant to operations as well as to students and faculty. That means that we’re mandated to deliver simple but very important features to address it day to day.

Greater visibility means producing printouts that offer more detail about purchases. Some examples are balances on meal plans to orient the student or faculty member where they stand when it comes to their plan from purchase to purchase. That includes displaying remaining meal balances and cash equivalencies and displaying student ID photo information to secure the use of a meal card. This is also helpful for operators, allowing them to easily connect the user as being the rightful owner of the card. 

 Cafe server mobile payment pin pad Adobe Images-640x360

Offering that level of transparency is vital to our customers, and for the students and faculty they serve. Enabling it in day to day operations is something of which our team is very proud. Greater clarity that our technology helps to create has impact on how our on-campus food services customers are able to foster long-lasting relationships with their customers. Relationships like these are at the heart of every successful business, even as technology shifts and changes the landscape.

2. A wider range of transactional options

More options are better than fewer when serving a range of customer preferences. But when developing products for on-campus food services having options that specifically meet the needs of everyone involved in a transaction – operators and their customers – are better still. 

In the context of point-of-sale and kiosks, our team has worked very hard on allowing flexibility when it comes to paying for meals on campus. Seamless integrations with meal plan providers being a given and mentioned above, extending split payments to students and faculty to pay in part with meal cards and with mobile payments, or cash, debit, and credit cards allows them greater control over how they wish to pay. 

 Payment method pinpad credit card Adobe Images-640x427

On the operational side, offline mode for POS allows for these payment methods to remain available even when a location is experiencing internet disruptions. That’s another important aspect of keeping options open; being able to take orders regardless of local connectivity issues. That enables freedom of choice, and freedom for operations to continue to deliver a great experience while making sure sales aren’t lost either.

3. A greater capacity to adapt

Meal times on campus can be irregular, often happening before or after conventional hours of operation. That’s where consumer-directed options represented by self-serve and dual mode kiosks serve on-campus food services best, and with the same level of functionality, too. They help operations be more flexible, and able to serve at any time of day.

Empowering students and faculty by allowing them to process their own transactions via kiosk late at night or early in the morning is a key way for on-campus food services operations to adapt to irregular traffic patterns and schedules. It helps them expand the capacity for services, too without impacting staff scheduling. That means maximizing revenues and minimizing labor spend all at once.

 Vivonet Kiosk screen cheesecake-640x351

Overall, it’s the cloud-based nature of these solutions that really open up the possibilities to adapt to changing patterns and demand. With cloud-based point of sale and kiosks, on-campus food services can quickly and inexpensively scale operations to meet their needs in a more agile manner. They can invest in new concepts based on what their data is telling them. They can expand on existing ones that are successful day-to-day as shown by that same data. And they can add functions and features that reflect the needs of operators and the needs of students and faculty, too.

An ongoing conversation

Developing point of sale, kiosks, and other cloud-based solutions for on-campus food services organizations can be defined by our knowledge of the industry and by our ongoing conversations with our customers. Regularly going to partner sites, getting a sense of their environments, listening to their concerns, and aligning our product development activities with theirs is all a part of the process of enabling them to serve their customers better. That helps them to continue to build their reputations in the higher education food services space as industry leaders.

Offering greater visibility, flexibility, and a greater capacity for scalability as demands shift and change are core aspects of our mission in Product Development. It’s a team effort. And that ongoing work between our team and our partners continues to help higher education food services organizations become better and better at what they do.

Nurturing on-campus food services success

We continue to have fruitful relationships with leading food services companies that serve the higher education sector, implementing point of sale, kiosks, enterprise management solutions, and more to meet an evolving set of expectations driven by emerging technology. We help organizations streamline operations, get a better sense of what their data is telling them, and work with them as they build strategies for serving their customers more efficiently and cost-effectively.

Technology leaders in higher education on-campus food services; we can help you meet these same objectives. The first step in doing that is to tell us your story, and about what you’d like to achieve. You can get started right here by booking a call with us. You can do that below.

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POS Vivonet POS Vivonet cloud technology hospitality technology hospitality industry cloud POS restaurant kiosk technology cloud-based technology Quick Service business data software trade shows Guest Experience Vivonet Cloud Platform operations technology trends Growth News article award Franchise HITEC Reporting SaaS business strategy data analysis hotel industry recognized restaurant pos Integration Inventory Management POS Provider Profitability Back Office Tools Case Study Franchisee Labor Scheduling Mobile POS Software Payment Processing Press Release Sales Transactions Vivonet Mobile client success hotel technology Cafe Restaurant Technology data management enterprise management kiosk technology new hire product Back of House Booster Juice Business Tool Company Update Data Security Hitec Recap 2017 QSR Support Table Service appointed back office cloud executive foodservices managed foodservices point of sale product development quick serve self-serve kiosk 100 Million Business Intelligence, Canada Cash Register Convenience Customer Enterprise Manager Fast Casual Frozen Yogurt Infographic Mobile-Based Technology POS Ownership Point of Sale solutions Productivity Restaurant Operators Sodexo Stadium POS Vivonet Video choosing technology culture food services implementation improvements product launches product management restaurant Point of Sale self-ordering technology partners upgrade vp 2012 API Credit Card Processing Data Digital Transformation Employee Spotlight Fast Causal Full Service Global Franchise Health Holiday Hotel PMS Info Graphic MURTEC Menu Mobile Insights NRA National Restaurant Association Owner PCI Compliance Property Management System Quickbooks Report Restaurant Chain Restaurant Hardware Restaurant Ownership Ryan Volberg Scheduling Security Software Trends Transaction Fees Trend Trends Vivonet Case Study Vivonet Mobile Ordering Vivonet Tablet Vivonet Team Winter Meetings cloud computing consumer consumer solutions dual mode kiosk food costs hiring integrations operator ready to rocket release notes restaurant owner tablets workplace 130 Million 2010 olympics Advantage Magazine American Grilled Cheese Kitchen Batch Times Boston Budget 2012 CIO Cash Register Partner Catalyst Charity Charles Crouch Chef Ramsay Classic American Consumer point of Sale Contest Cookbook Delaware North Employee Sales Mix Report FSTEC Federal Government Fine Dining Flexible Forced Modifiers Foreign Workers Program Franchises Froyo Fourm Frozen Yoghurt Fruit Smoothies GFS GST Gordon Food Service Gordon Ramsay HST Holiday Guide Hurricane IT Team Industry Joe Coffee Jugo Juice Juice Bar POS Jusu Bar KDS Kavi Kitchen Display System Kitchen Nightmares Loyalty MSP Magpie Syndrome Merchant Service Provider Modifiers Multi-Unit Multichannel Restaurant POS MyCheck New York Nickel Rounding Omni Channel POS Online Ordering Orange Leaf POS Fund POS Terminal POS Tips POS marketing PST Pin Pad Processing Rates Processor Relief. Fund. FEMA Restaurant Experience Restaurant Owners Restaurant Sales Report Restaurant Sales Tracking Ryan Banks Sales Tax Small Business Smoothie Stick Kebob Shop Switching POS Providers Syrus Syrus Acquired TD Garden POS Tax The Big Salad Thomas Cuisine Thomas Cuisine Management Time Travel Industry UNICEF Vivonet Acquisition Vivonet Cafe Vivonet Reporting Vivonet Tech Support Vivonet Tips Webinar