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Rob Jones
Written by Rob Jones
January 10, 2018

How Do Cloud-based Tools Make Hospitality Jobs Easier?

Technology has always had an influence on how people do their jobs, changing the whole nature of industries and of work itself. Cloud technology has been the game-changer in the 21st century on these fronts. 

But the big question is how does cloud technology, specifically in the hospitality and foodservices industries, make people's jobs easier? After all, the reason any technology is used is to improve the lives of people. This means guests, of course. But it also means staff, from the C-level on down. Luckily, cloud technology checks the boxes at these multiple levels. 

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How so? Let's take a look at how cloud technology and the tools that hospitality and foodservices companies use makes their jobs easier.

Director of IT and their teams

A notable shift over the last year in particular when it comes to IT teams is their emerging prominence in helping to drive overall company strategy. This is because of the rising importance of data as a key business asset, and the various ways and sources from which it can be collected. But that collection process has got to happen fast. So does the analysis of that data to create clarity around key patterns, and how those patterns can be turned into actionable strategy.

Cloud and its near-real time nature allows for faster and more efficient collection of fresher and more reliable data at multiple points. That means that it's easier to plan a workable direction for the company at a quicker pace. It's easier to share relevant and coherent insights with the rest of the exec team. For IT teams themselves, it's easier to get a sense of what tools to invest in that would streamline that process, and best serve the growth of the company. 

Overall, the very nature of cloud technology lightens the load for IT teams by:

  • Emphasizing security features, encrypting data via tokenization to preserve its integrity at every point and never holding the entirety of company data in a single location. 
  • Being noted for its scalability that easily and inexpensively allows teams to quickly add virtual servers, create testing environments more easily, and to deploy new services faster and more efficiently.
  • Providing stability, with global load balancing making sure that local events don't disrupt operations.


When a technology platform covers these vital areas of concern, eliminating friction and lightening the burden on IT teams is the welcome result.

Director of Operations

Cloud-based tools connect operations together concisely in a standardized way in every location. Enterprise management tools, POS, kiosk, kitchen display, and any integrations that enhance guest experience like loyalty programs and gift cards are still independent elements in operations. But they are unified to make more seamless transfers of information from one element to another when compared to legacy systems. And like the flow of data we talked about above, it's all in near-real time.

As a result, tracking trends across multiple locations is more accessible via the cloud, too. Because the data can be collected and reported on quickly, elements of that data can be made to be accessible on mobile device to operations professions even when they're not on site.

That means it's easier to see which locations need the most attention at any given time. It's therefore easier to identify and take steps to solve operational issues even when working remotely.

Location Management

In conjunction with how much easier it is for operations professionals to work with multiple locations, cloud-based tools and technology also makes it easier for location management at individual sites to do their jobs, too. Again, because of the near-real time nature of the data, information about food costs, inventory, and labor and scheduling are more visible and up to date. There is a greater sense of awareness over what’s actually unfolding in a location all in a single interface. 

This level of visibility renders a greater sense of control. That control comes in the form of how much easier and faster it is to manage weekly inventory using tools that connect to a unified system, like tablet-based inventory-taking devices connected to reporting tools. This means less replication of work transcribing the data, which equals significant time savings.

From there, it's easier to reallocate that time saved to factors that more directly affect the guest experience; greeting guests, helping answer their questions, supporting staff to better manage the factors that affect guest wait times, keeping an eye on cleanliness, and beyond.

Servers and Prep Staff

For all of their sophistication, the tools that people use to do their jobs have to actually work well. This is undeniable at the customer-facing level when transactions must be conducted quickly and accurately. In the cloud, all aspects of an order are connected and more easily conveyed to everyone responsible for delivering orders at the right time. In using a system that takes on the more of the burden of timing and accuracy, there are fewer errors and delays between stations. 

Tablet-based or standard POS and kitchen display tools are connected, making it that much easier to make changes to an order at more stages in the process, if necessary. Kiosk technology that is seamlessly connected to ordering process and unified in the cloud takes off some of the pressure during busy times, resulting in fewer misunderstandings between guest and order-taker. That means greater accuracy, more consistent guest satisfaction, and less stress all around.

The cloud places less emphasis on location and on local connectivity, too. Some choice benefits of that feature includes:

  • Staff can serve the guest no matter where they are. POS applications can be applied to mobile devices like tablets. As a result, service to guests who move from one area of the location to another is no longer a barrier to great service. 
  • In the event of a local outage, offline transactions are built into the system as a specific "offline mode" functionality. Orders are held in a queue if the system is offline. Once the outage is resolved, the system processes the payments. During this process, the activities of staff and the guest experience is uninterrupted; no delays, no explanations to guests needed, no frustration. That takes a lot off of serving staff's plate.

Easier access, reporting, and processes

Cloud technology and related tools allow for greater flexibility in terms of access, reporting, and processes, which means that staff at every level have greater latitude to serve guests and ultimately the organization. Cloud-based tools allow members of the organization to more easily to adapt to situations, to more quickly identify and strategize around challenges, and do their jobs more effectively every day.

What areas in your business could be improved by implementing new cloud-based tools? We'd love to have a conversation with you about how our solutions can enhance your efforts to serve guests better, manage operations more effectively, and gain greater clarity on your business data.

Let’s talk about what the rest of the year holds for your organization

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