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September 03, 2014

CEO Blog: How Kiosks can help address the labour shortage

CEO Ryan Volberg at Vivonet

A word from Vivonet's CEO Ryan Volberg: How consumer self-ordering can help restaurants address the labour shortage


In June 2014, the Canadian Federal Government modified the Temporary Foreign Workers Program, which made the challenge of finding quality staff even more difficult for restaurants. Since the program change, many restaurants in Canada have been forced to search for scarce local candidates. To manage this challenge, restaurateurs are now looking for new ways to adapt to the sparse labour market while continuing to meet guest expectations.  

Some of these restaurateurs are finding that picking the right POS technology can make all the difference. The traditional POS terminal helps increase automation but still requires an employee to run, which is difficult to find during the labour shortage and can cost restaurants $25,000 - $30,000 a year. Some chains and independent restaurants are taking advantage of the decreasing cost of tablets and the increase in consumers’ comfort with the technology. The Applebee’s chain is a great example of the increasing adoption of customer self-ordering systems. Applebee’s recently announced that they will be rolling out 100,000 table-top customer self-ordering tablets that will allow customers to browse nutritional information and the web, enter their own orders, play games, and even pay their bill. The results are higher average cheques, reduced labour costs and increased table turns. It’s an impressive business case that the entire industry can benefit from.

In the QSR segment, customer self-ordering products are growing in popularity as restaurants look to improve and enhance the guest experience with less staff. The emergence of self-ordering technology means that restaurants can maintain or improve the guest experience, while using technology to reduce labour costs and offset the labour shortage.

Self-ordering technology can also help restaurants increase margins. With self-ordering, restaurants that can’t keep up to a lunch or dinner rush no longer have to worry about the costs of adding another POS station and the staff to run it. They can simply add a self-ordering product for a small fraction of what it costs to operate a traditional POS station, allowing them to seamlessly absorb peak or burst volumes.

Vivonet Kiosk - Consumer Self-Ordering

In the restaurant industry, it is no secret that high quality and efficient service makes or breaks the likelihood that a customer will return – even trumping food quality in many cases.  Customer self-ordering products enable staff to allocate more time towards order fulfillment and guest experience instead of order entry.

Self-ordering is also a unique opportunity to add digital interactive elements to the customer experience; restaurants can add any branded content that is available on the web through mediums like videos, video games, online surveys or online award programs. This is a great opportunity for restaurateurs to facilitate brand awareness and increase customer loyalty.

Labour shortage problems and demand fluctuations due to seasonality are predominant in the restaurant business. Smart restaurateurs are harnessing new technologies in order to overcome these problems while simultaneously reducing their operating costs, and enhancing the customer experience. 

To learn more about Vivonet Kiosk, Vivonet's consumer self-ordering product, please click here.

About Ryan Volberg - Vivonet's Founder, President and Chief Executive Officer:
Ryan co-founded Vivonet and has served as the company’s President and Chief Executive Officer since that time. Ryan is the driving force behind Vivonet’s 'Enable, Acquire and Organize' retail transactions strategy as well as the visionary behind the Vivonet Secure Web-Based POS product. During Ryan’s tenure, Vivonet created the web-based POS category and established itself as the leader in software-as-a-service (SaaS). Ryan also leads the company’s M&A activities and has made a number of strategic acquisitions over the past several years. Prior to co-founding Vivonet, Ryan founded several start-ups including a medical device manufacturer. Ryan studied Business Administration and Psychology at Simon Fraser University as well as Computer Based Information Systems at the University of Victoria. In 2007 Ryan was named to the Vancouver 2007 'Top 40 under 40' list.

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POS Vivonet POS Vivonet cloud technology hospitality technology hospitality industry cloud POS restaurant kiosk technology cloud-based technology Quick Service business data software trade shows Guest Experience News Vivonet Cloud Platform operations technology trends Growth article award Franchise HITEC Reporting SaaS business strategy data analysis hotel industry recognized restaurant pos Integration Inventory Management POS Provider Profitability Back Office Tools Case Study Franchisee Labor Scheduling Mobile POS Software Payment Processing Press Release Sales Transactions Vivonet Mobile client success hotel technology kiosk technology Cafe Company Update Restaurant Technology data management enterprise management new hire point of sale product product development Back of House Booster Juice Business Tool Data Security Hitec Recap 2017 QSR Support Table Service appointed back office cloud executive foodservices managed foodservices product management quick serve self-serve kiosk 100 Million Business Intelligence, Canada Cash Register Convenience Customer Enterprise Manager Fast Casual Frozen Yogurt Infographic Mobile-Based Technology POS Ownership Point of Sale solutions Productivity Restaurant Operators Sodexo Stadium POS Vivonet Video choosing technology culture food services implementation improvements product launches restaurant Point of Sale self-ordering technology partners upgrade vp 2012 API Credit Card Processing Data Digital Transformation Employee Spotlight Fast Causal Full Service Global Franchise Health Holiday Hotel PMS Info Graphic MURTEC Menu Mobile Insights NRA National Restaurant Association Owner PCI Compliance Property Management System Quickbooks Report Restaurant Chain Restaurant Hardware Restaurant Ownership Ryan Volberg Scheduling Security Software Trends Transaction Fees Trend Trends Vivonet Case Study Vivonet Mobile Ordering Vivonet Tablet Vivonet Team Winter Meetings cloud computing consumer consumer solutions dual mode kiosk food costs higher education foodservices hiring integrations operator ready to rocket release notes restaurant owner tablets workplace 130 Million 2010 olympics Advantage Magazine American Grilled Cheese Kitchen Batch Times Boston Budget 2012 CIO Cash Register Partner Catalyst Charity Charles Crouch Chef Ramsay Classic American Consumer point of Sale Contest Cookbook Customer Support Delaware North Employee Sales Mix Report FSTEC Federal Government Fine Dining Flexible Forced Modifiers Foreign Workers Program Franchises Froyo Fourm Frozen Yoghurt Fruit Smoothies GFS GST Gordon Food Service Gordon Ramsay HST Holiday Guide Hurricane IT Team Industry Infor Joe Coffee Jugo Juice Juice Bar POS Jusu Bar KDS Kavi Kitchen Display System Kitchen Nightmares Loyalty MSP Magpie Syndrome Merchant Service Provider Modifiers Multi-Unit Multichannel Restaurant POS MyCheck New York Nickel Rounding Omni Channel POS Online Ordering Orange Leaf POS Fund POS Terminal POS Tips POS marketing PST Pin Pad Processing Rates Processor Relief. Fund. FEMA Restaurant Experience Restaurant Owners Restaurant Sales Report Restaurant Sales Tracking Ryan Banks Sales Tax Small Business Smoothie Stick Kebob Shop Switching POS Providers Syrus Syrus Acquired TD Garden POS Tax The Big Salad Thomas Cuisine Thomas Cuisine Management Time Travel Industry UNICEF Vivonet Acquisition Vivonet Cafe Vivonet Reporting