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September 04, 2012

8 Essential Elements to Consider When Choosing the Right POS System

Halo POS System A Point of sale (POS) system is an important business tool for restaurant operators. The National Restaurant Association (NRA) provides a lot of information to help restaurant owners choose the right POS solution.  One document outlines the “8 Essential Elements of POS System Ownership.” These are the eight items every restaurant owner should consider when selecting the right POS system.

  1. Know all hardware and software components included in the POS system and their individual or bundled costs. Have the POS provider quote pricing for the features, installation, license fee, software fees, maintenance fee and ongoing Service Level Agreements.
  2. Establish a clearly defined Service Level Agreement (SLA). The SLA outlines the service obligation, responsibilities, guarantees and warranties of the POS provider.
  3. Request a fee schedule for all services, training, upgrades, conversions, gateway services, and support. In addition to the upfront POS system cost, there will be recurring charges for other services provided by other business partners. You should have a clear understanding of fees for additional services such as staff training, upgrades, hardware and software support.
  4. Understand the terms and conditions of the hardware and software warranties. A warranty is a safety net for your system — and you should know just how far and wide that protection spans.
  5. Insist on PCI-compliant and PA-DSS validated POS systems. Compliance is an ongoing process and when standards change your system may need an upgrade. Ask your POS System Provider about the costs for these upgrades.
  6. Have the POS System Provider disclose any financial benefits from relationships with payment processing companies. It is not uncommon for POS providers and payment processors to have revenue-sharing agreements. Some may lower the cost of a POS system significantly if you use their “processing services.” Compare the pricing of POS products with a variety of payment processing options from multiple vendors.
  7. Ensure you can use the supported payment processor of your choice and have fully disclosed pricing for set-up, conversion, and support. Some POS systems are designed to work with one or two payment processors others work with virtually any.
  8. Evaluate the POS System Provider’s after-sale service and the quality of their help desk support along with service during regular hours. Each POS System Provider should provide you with several references. 

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POS Vivonet POS Vivonet cloud technology hospitality technology hospitality industry cloud POS restaurant kiosk technology cloud-based technology Quick Service business data software trade shows Guest Experience News Vivonet Cloud Platform operations technology trends Growth article award Franchise HITEC Reporting SaaS business strategy data analysis hotel industry recognized restaurant pos Integration Inventory Management POS Provider Profitability Back Office Tools Case Study Franchisee Labor Scheduling Mobile POS Software Payment Processing Press Release Sales Transactions Vivonet Mobile client success hotel technology kiosk technology Cafe Company Update Restaurant Technology data management enterprise management new hire point of sale product product development Back of House Booster Juice Business Tool Data Security Hitec Recap 2017 QSR Support Table Service appointed back office cloud executive foodservices managed foodservices product management quick serve self-serve kiosk 100 Million Business Intelligence, Canada Cash Register Convenience Customer Enterprise Manager Fast Casual Frozen Yogurt Infographic Mobile-Based Technology POS Ownership Point of Sale solutions Productivity Restaurant Operators Sodexo Stadium POS Vivonet Video choosing technology culture food services implementation improvements product launches restaurant Point of Sale self-ordering technology partners upgrade vp 2012 API Credit Card Processing Data Digital Transformation Employee Spotlight Fast Causal Full Service Global Franchise Health Holiday Hotel PMS Info Graphic MURTEC Menu Mobile Insights NRA National Restaurant Association Owner PCI Compliance Property Management System Quickbooks Report Restaurant Chain Restaurant Hardware Restaurant Ownership Ryan Volberg Scheduling Security Software Trends Transaction Fees Trend Trends Vivonet Case Study Vivonet Mobile Ordering Vivonet Tablet Vivonet Team Winter Meetings cloud computing consumer consumer solutions dual mode kiosk food costs higher education foodservices hiring integrations operator ready to rocket release notes restaurant owner tablets workplace 130 Million 2010 olympics Advantage Magazine American Grilled Cheese Kitchen Batch Times Boston Budget 2012 CIO Cash Register Partner Catalyst Charity Charles Crouch Chef Ramsay Classic American Consumer point of Sale Contest Cookbook Customer Support Delaware North Employee Sales Mix Report FSTEC Federal Government Fine Dining Flexible Forced Modifiers Foreign Workers Program Franchises Froyo Fourm Frozen Yoghurt Fruit Smoothies GFS GST Gordon Food Service Gordon Ramsay HST Holiday Guide Hurricane IT Team Industry Infor Joe Coffee Jugo Juice Juice Bar POS Jusu Bar KDS Kavi Kitchen Display System Kitchen Nightmares Loyalty MSP Magpie Syndrome Merchant Service Provider Modifiers Multi-Unit Multichannel Restaurant POS MyCheck New York Nickel Rounding Omni Channel POS Online Ordering Orange Leaf POS Fund POS Terminal POS Tips POS marketing PST Pin Pad Processing Rates Processor Relief. Fund. FEMA Restaurant Experience Restaurant Owners Restaurant Sales Report Restaurant Sales Tracking Ryan Banks Sales Tax Small Business Smoothie Stick Kebob Shop Switching POS Providers Syrus Syrus Acquired TD Garden POS Tax The Big Salad Thomas Cuisine Thomas Cuisine Management Time Travel Industry UNICEF Vivonet Acquisition Vivonet Cafe Vivonet Reporting