Industry Insights

You're invited to explore the Vivonet Industry Insights resource center to help you navigate a changing hospitality industry and technology landscape. Here, you'll find articles, infographics, news and other vital information to lend perspective on how cloud-based technology positively impacts business intelligence, brand growth, and the very direction of our industry. 

Latest Stories

Featured Stories

Filter
August 30, 2012

What Every Restaurant Owner Should Know Before Installing a POS system

Halo POSThe biggest mistake restaurant owners make when implementing a POS system is not allocating enough time to build the menu, train the staff and plan the launch. Chivann Kong, an implementation expert at Vivonet has seen too many owners struggle with their POS system because they try to do it all themselves. Chivann recommends that owners “identify one to three other staff members who can learn the system, help with the set-up, educate staff or answer questions when you’re not there.”

Chivann knows what it’s like to be a restaurant owner; he’s worked with thousands of them since starting with Vivonet in January 2008. This month Chivann delivered his 1,000th POS implementation. He’s part of the professional services team, a group of specialists with restaurant and technology experience, who work with every new client at Vivonet.

Chivann’s focus is predominantly quick and full service enterprise accounts like Cherry Berry, Juice it Up, Yum Yum Donuts, and Opa. He understands the life of Franchise owner, the many demands placed on them, the limited time and the pressure to run a restaurant. According to him, there are four key areas every restaurant owner should know in order to successfully install a POS system.

Optimize the Menu

Every time Chivann builds a menu within a POS system, you learn something new.  Once when working with a 50 location sandwich chain, he noticed that each owner spelled menu items differently. This confusion, made it not only more time consuming to build each menu but he recognized the difficulty head office had in trying to make analyze the sales results.  Chivanns streamlined the menu and created one standard naming convention.

Once live, head office saw an immediate benefit, as information was streamlined and “a breeze” to view. The standardization also greatly improved data accuracy and franchise performance. Head office could now easily identify the top and bottom performing franchises and uncover what’s working or not working, then share findings with franchise owners to help improve their business. In the first quarter of this year, this company has increased revenue 10%.

Plan the Switch

Converting from one POS system to another should be scheduled and planned out to minimize disruption. For many franchise owners, the decision of a POS system is done by head office. Change can be difficult and it’s important that head office works with their franchisees for a smooth transition.  The best conversion Chivann has been a part of was with large donut chain, the head office identified one person to work with each franchise owner and Chivann. The result had stores switching over to Vivonet’s Halo POS in 1 hour. 

Budget the Time

Initially, owners should budget about 4 hours to set-up and adequately learn the POS system and enterprise reporting.  An additional hour should be allocated for each additional location that requires set-up. If you own 3 locations, franchise owners should then budget about 7 hours to get all the stores up and running.

Once you’ve been trained, additional set-ups will take no time at all. In one example Chivann worked with the owner of a multi location yogurt franchise. When that individual was adding another store, the time to work with Chivann was a 5 minute phone call.  The owner knew the system, the menu was already built and he knew how to set-up the POS terminal himself.

Don’t do it all yourself 

As an owner, you should identify one to three others to participate as part of a POS team to learn the system. In creating a team, your knowledge base increases. Having more people know the system helps with training new staff or addressing questions when the owner owns multiple locations or is not available to answer at that moment. 

Signup for our newsletter

Popular Tags

POS Vivonet POS Vivonet cloud technology hospitality technology hospitality industry cloud POS restaurant kiosk technology cloud-based technology Quick Service business data software trade shows Guest Experience News Vivonet Cloud Platform operations technology trends Growth article award Franchise HITEC Reporting SaaS business strategy data analysis hotel industry recognized restaurant pos Integration Inventory Management POS Provider Profitability Back Office Tools Case Study Franchisee Labor Scheduling Mobile POS Software Payment Processing Press Release Sales Transactions Vivonet Mobile client success hotel technology kiosk technology Cafe Company Update Restaurant Technology data management enterprise management new hire point of sale product product development Back of House Booster Juice Business Tool Data Security Hitec Recap 2017 QSR Support Table Service appointed back office cloud executive foodservices managed foodservices product management quick serve self-serve kiosk 100 Million Business Intelligence, Canada Cash Register Convenience Customer Enterprise Manager Fast Casual Frozen Yogurt Infographic Mobile-Based Technology POS Ownership Point of Sale solutions Productivity Restaurant Operators Sodexo Stadium POS Vivonet Video choosing technology culture food services implementation improvements product launches restaurant Point of Sale self-ordering technology partners upgrade vp 2012 API Credit Card Processing Data Digital Transformation Employee Spotlight Fast Causal Full Service Global Franchise Health Holiday Hotel PMS Info Graphic MURTEC Menu Mobile Insights NRA National Restaurant Association Owner PCI Compliance Property Management System Quickbooks Report Restaurant Chain Restaurant Hardware Restaurant Ownership Ryan Volberg Scheduling Security Software Trends Transaction Fees Trend Trends Vivonet Case Study Vivonet Mobile Ordering Vivonet Tablet Vivonet Team Winter Meetings cloud computing consumer consumer solutions dual mode kiosk food costs higher education foodservices hiring integrations operator ready to rocket release notes restaurant owner tablets workplace 130 Million 2010 olympics Advantage Magazine American Grilled Cheese Kitchen Batch Times Boston Budget 2012 CIO Cash Register Partner Catalyst Charity Charles Crouch Chef Ramsay Classic American Consumer point of Sale Contest Cookbook Customer Support Delaware North Employee Sales Mix Report FSTEC Federal Government Fine Dining Flexible Forced Modifiers Foreign Workers Program Franchises Froyo Fourm Frozen Yoghurt Fruit Smoothies GFS GST Gordon Food Service Gordon Ramsay HST Holiday Guide Hurricane IT Team Industry Infor Joe Coffee Jugo Juice Juice Bar POS Jusu Bar KDS Kavi Kitchen Display System Kitchen Nightmares Loyalty MSP Magpie Syndrome Merchant Service Provider Modifiers Multi-Unit Multichannel Restaurant POS MyCheck New York Nickel Rounding Omni Channel POS Online Ordering Orange Leaf POS Fund POS Terminal POS Tips POS marketing PST Pin Pad Processing Rates Processor Relief. Fund. FEMA Restaurant Experience Restaurant Owners Restaurant Sales Report Restaurant Sales Tracking Ryan Banks Sales Tax Small Business Smoothie Stick Kebob Shop Switching POS Providers Syrus Syrus Acquired TD Garden POS Tax The Big Salad Thomas Cuisine Thomas Cuisine Management Time Travel Industry UNICEF Vivonet Acquisition Vivonet Cafe Vivonet Reporting
Lorem Ipsum is a simple dummy text used as a dummy text contents. Lorem ipsum will be replaced. Lorem Ipsum is a simple dummy text used as a dummy text contents. Lorem ipsum will be replaced.Lorem Ipsum is a simple dummy text used as a dummy text contents. Lorem ipsum will be replaced.

 

 

 

<- this will go away

Signup for our newsletter

Popular Tags

POS Vivonet POS Vivonet cloud technology hospitality technology hospitality industry cloud POS restaurant kiosk technology cloud-based technology Quick Service business data software trade shows Guest Experience News Vivonet Cloud Platform operations technology trends Growth article award Franchise HITEC Reporting SaaS business strategy data analysis hotel industry recognized restaurant pos Integration Inventory Management POS Provider Profitability Back Office Tools Case Study Franchisee Labor Scheduling Mobile POS Software Payment Processing Press Release Sales Transactions Vivonet Mobile client success hotel technology kiosk technology Cafe Company Update Restaurant Technology data management enterprise management new hire point of sale product product development Back of House Booster Juice Business Tool Data Security Hitec Recap 2017 QSR Support Table Service appointed back office cloud executive foodservices managed foodservices product management quick serve self-serve kiosk 100 Million Business Intelligence, Canada Cash Register Convenience Customer Enterprise Manager Fast Casual Frozen Yogurt Infographic Mobile-Based Technology POS Ownership Point of Sale solutions Productivity Restaurant Operators Sodexo Stadium POS Vivonet Video choosing technology culture food services implementation improvements product launches restaurant Point of Sale self-ordering technology partners upgrade vp 2012 API Credit Card Processing Data Digital Transformation Employee Spotlight Fast Causal Full Service Global Franchise Health Holiday Hotel PMS Info Graphic MURTEC Menu Mobile Insights NRA National Restaurant Association Owner PCI Compliance Property Management System Quickbooks Report Restaurant Chain Restaurant Hardware Restaurant Ownership Ryan Volberg Scheduling Security Software Trends Transaction Fees Trend Trends Vivonet Case Study Vivonet Mobile Ordering Vivonet Tablet Vivonet Team Winter Meetings cloud computing consumer consumer solutions dual mode kiosk food costs higher education foodservices hiring integrations operator ready to rocket release notes restaurant owner tablets workplace 130 Million 2010 olympics Advantage Magazine American Grilled Cheese Kitchen Batch Times Boston Budget 2012 CIO Cash Register Partner Catalyst Charity Charles Crouch Chef Ramsay Classic American Consumer point of Sale Contest Cookbook Customer Support Delaware North Employee Sales Mix Report FSTEC Federal Government Fine Dining Flexible Forced Modifiers Foreign Workers Program Franchises Froyo Fourm Frozen Yoghurt Fruit Smoothies GFS GST Gordon Food Service Gordon Ramsay HST Holiday Guide Hurricane IT Team Industry Infor Joe Coffee Jugo Juice Juice Bar POS Jusu Bar KDS Kavi Kitchen Display System Kitchen Nightmares Loyalty MSP Magpie Syndrome Merchant Service Provider Modifiers Multi-Unit Multichannel Restaurant POS MyCheck New York Nickel Rounding Omni Channel POS Online Ordering Orange Leaf POS Fund POS Terminal POS Tips POS marketing PST Pin Pad Processing Rates Processor Relief. Fund. FEMA Restaurant Experience Restaurant Owners Restaurant Sales Report Restaurant Sales Tracking Ryan Banks Sales Tax Small Business Smoothie Stick Kebob Shop Switching POS Providers Syrus Syrus Acquired TD Garden POS Tax The Big Salad Thomas Cuisine Thomas Cuisine Management Time Travel Industry UNICEF Vivonet Acquisition Vivonet Cafe Vivonet Reporting