Industry Insights

You're invited to explore the Vivonet Industry Insights resource center to help you navigate a changing hospitality industry and technology landscape. Here, you'll find articles, infographics, news and other vital information to lend perspective on how cloud-based technology positively impacts business intelligence, brand growth, and the very direction of our industry. 

Latest Stories

Featured Stories

Filter
Lloyd Jura
Written by Lloyd Jura
August 01, 2017

5 Ways to Create a Security First Hospitality Industry Company Culture

In an e-commerce and data-driven world, ensuring that business and customer data is secure must be a top priority for most organizations. This is particularly true for the hospitality industry, a segment that is deliberately targeted by hackers.

The 2017 Trustwave Global Security Report stated that a whopping 20% of security breaches in 2016 were in the food and beverage industry, with attacks affecting POS systems at 31% compared to 22% in 2015. While breaches are on the rise, there are still things you can do within your existing information security budget to safeguard your business data. The best place to start is with staff.

Cyber crime keyboard black gloves.jpg
Investing in the latest technology and in more efficient implementation processes are essential strategies. But at the root of most breaches are the people in an organization. Even those employees who consider themselves to be technically savvy are often prone to accidently giving important information away to external parties who are up to no good. The data suggests that security breaches due to internal human error could be as high as 95% of incidents, according to researchers at IBM.

At Vivonet, we take our own customer data security very seriously and have taken steps to foster a vigilant attitude at all levels of our organization to reduce the risk of security breaches. We’ve found that the best way to do that is to get all employees on board by creating a security-first culture.  Here are 5 tips that we’ve used that can broadly apply to all hospitality brands to ensure that staff keep customer and company business data security top of mind.

1. Train Your Staff to Hone Their Data Security "Street Smarts"

Train staff to know the common methods hackers may use against them while they're at work. Give refreshers to keep them updated on some of the latest tricks to penetrate POS systems and other related systems which staff use every day. 

Healthy suspicion is key when it comes to receiving external emails and links that are attached to "ugly" URLs that don't match the content, or are from generic email addresses that don't match who the senders say they are. The same goes for in-person conversations with guests or vendors that strike staff members as odd. Your data security may rest on the intuition of employees as they serve the public, or manage calls and emails from unknown parties. Make sure the quality on that intuition is high.

2. Create a List of Guidelines Around the Use of Company Technology

Give staff clear instructions around their use of company technology to reduce the risk of potentially opening the company up to an attack. Stress the importance of vigilance while at work. Make sure that staff know what the next steps should be when it comes to lost or stolen property, too.

To do this, establish easy to follow guidelines about how to keep hand-held POS tablets or mobile devices secure. Do the same for keeping "staff only" spaces like back offices or front desks as secure as possible. Unattended POS terminals or unlocked doors to hotel or restaurant office spaces can be opportunities for a security breach. Appeal to the common sense of staff, but emphasize constant diligence around how staff interact with technology while at work, even when (especially when) dealing with the public.

3. Send Your Staff to Password School

Creating effective staff passwords for POS systems and reporting terminals is a part of the first line of defense for maintaining strict data security. Communicate directly to team members about how to create passwords that balance complexity with the potential for easy recall. Create a lunch-and-learn series! Make it a team-building event.

Also, stress the importance of password strength and confidentiality as a key means to keeping company data safe. Invest in POS systems and enterprise management tools that emphasize security measures around passwords, and make it as easy as possible for staff to help keep company and customer data secure.  

4. Establish a Safe Open-Door Policy

A security-first culture is about creating cohesion and healthy communications between management and staff at every level. An effort like this is about being dedicated to identifying, actioning, and resolving any emerging issues. It's not about blame or fear of retribution. Think about the big picture. Staff may not report suspicious behavior if they think they may have accidentally played a part in putting the company at risk, or might be suspected of it.

Make sure that staff feel free and safe to communicate any errors or incidents without fear of undue punitive measures against them. That will help give management greater visibility on how to curtail an attack. Be available to consult with staff members on advice and next steps if any, and make sure they know who their allies are within the company to better secure sensitive information and to avoid any incidents in the future. 

company culture cooperation.jpg

5. Provide More Secure Tools to Staff

Out of date tools are often at fault for security breaches attributed to human errors around data security. Hardware and software that are not updated and patched regularly across all locations, or are slow to update due to outmoded processes, can open up gaps in security even if a staff member exercises their best instincts to keep data secure.

A common example is POS systems that do not properly encrypt cardholder information, or lack security features due to obsolete design. The recent "WannaCry" ransomware attack in May of this year disabled Britain's National Health Service (NHS) among other systems globally due to their use of old Windows XP devices and OS, which the ransomware was designed to seek out and infiltrate.

That's why regular updates to technology including a switch to cloud technology is essential. In the cloud, updates to POS, kiosk, mobile-based reporting, and back office tools are instantaneous across multiple sites and are consistently in keeping with the latest security measures. When you invest in technology that makes it easy to avoid incidents, a "security first" culture is much easier to achieve and maintain. 

Leadership, Culture, and Technology 

The hospitality space is adding more and more data-driven, integrated, and interactive technology all the time. In parallel, the risk of attacks and the burden to invest in the right safeguards to deter them is a growing area. This is of particular concern to hospitality brands, in an industry that is specifically targeted by cyber-criminals. 

Besides a greater investment in cloud technology that more efficiently guards against cyber-attacks, it's great leadership and teamwork among staff members that creates a culture around keeping sensitive information from falling into the wrong hands. In this way, leadership, culture, and technology intersect to make hospitality businesses more secure.

A Secure, Cloud-Based Platform

The Vivonet Cloud Platform is held to the highest standards of data security in the hospitality industry with strict PCI-DSS compliance. This is a significant part of our commitment to data security, particularly where our customers, and their customers, are concerned. 

Being cloud-based, our POS system doesn't hold consumer data at all. That information is encrypted at POS level and decrypted at the payment gateway. This allows for tighter security for cardholders, and more confident customers around the issue of data security.

We'd like to hear about your experiences with maintaining data security around POS systems, kiosks, reporting tools, and beyond. If you're dedicated to improving and building upon greater data security measures, contact us by clicking the button below.

Contact Us

 

 

Signup for our newsletter

Popular Tags

POS Vivonet POS Vivonet cloud technology hospitality technology hospitality industry cloud POS restaurant kiosk technology cloud-based technology Quick Service business data software trade shows Guest Experience News Vivonet Cloud Platform operations technology trends Growth article award Franchise HITEC Reporting SaaS business strategy data analysis hotel industry recognized restaurant pos Integration Inventory Management POS Provider Profitability Back Office Tools Case Study Franchisee Labor Scheduling Mobile POS Software Payment Processing Press Release Sales Transactions Vivonet Mobile client success hotel technology kiosk technology Cafe Company Update Restaurant Technology data management enterprise management new hire point of sale product product development Back of House Booster Juice Business Tool Data Security Hitec Recap 2017 QSR Support Table Service appointed back office cloud executive foodservices managed foodservices product management quick serve self-serve kiosk 100 Million Business Intelligence, Canada Cash Register Convenience Customer Enterprise Manager Fast Casual Frozen Yogurt Infographic Mobile-Based Technology POS Ownership Point of Sale solutions Productivity Restaurant Operators Sodexo Stadium POS Vivonet Video choosing technology culture food services implementation improvements product launches restaurant Point of Sale self-ordering technology partners upgrade vp 2012 API Credit Card Processing Data Digital Transformation Employee Spotlight Fast Causal Full Service Global Franchise Health Holiday Hotel PMS Info Graphic MURTEC Menu Mobile Insights NRA National Restaurant Association Owner PCI Compliance Property Management System Quickbooks Report Restaurant Chain Restaurant Hardware Restaurant Ownership Ryan Volberg Scheduling Security Software Trends Transaction Fees Trend Trends Vivonet Case Study Vivonet Mobile Ordering Vivonet Tablet Vivonet Team Winter Meetings cloud computing consumer consumer solutions dual mode kiosk food costs higher education foodservices hiring integrations operator ready to rocket release notes restaurant owner tablets workplace 130 Million 2010 olympics Advantage Magazine American Grilled Cheese Kitchen Batch Times Boston Budget 2012 CIO Cash Register Partner Catalyst Charity Charles Crouch Chef Ramsay Classic American Consumer point of Sale Contest Cookbook Customer Support Delaware North Employee Sales Mix Report FSTEC Federal Government Fine Dining Flexible Forced Modifiers Foreign Workers Program Franchises Froyo Fourm Frozen Yoghurt Fruit Smoothies GFS GST Gordon Food Service Gordon Ramsay HST Holiday Guide Hurricane IT Team Industry Infor Joe Coffee Jugo Juice Juice Bar POS Jusu Bar KDS Kavi Kitchen Display System Kitchen Nightmares Loyalty MSP Magpie Syndrome Merchant Service Provider Modifiers Multi-Unit Multichannel Restaurant POS MyCheck New York Nickel Rounding Omni Channel POS Online Ordering Orange Leaf POS Fund POS Terminal POS Tips POS marketing PST Pin Pad Processing Rates Processor Relief. Fund. FEMA Restaurant Experience Restaurant Owners Restaurant Sales Report Restaurant Sales Tracking Ryan Banks Sales Tax Small Business Smoothie Stick Kebob Shop Switching POS Providers Syrus Syrus Acquired TD Garden POS Tax The Big Salad Thomas Cuisine Thomas Cuisine Management Time Travel Industry UNICEF Vivonet Acquisition Vivonet Cafe Vivonet Reporting
Lorem Ipsum is a simple dummy text used as a dummy text contents. Lorem ipsum will be replaced. Lorem Ipsum is a simple dummy text used as a dummy text contents. Lorem ipsum will be replaced.Lorem Ipsum is a simple dummy text used as a dummy text contents. Lorem ipsum will be replaced.

 

 

 

<- this will go away

Signup for our newsletter

Popular Tags

POS Vivonet POS Vivonet restaurant technology cloud technology Quick Service cloud POS software kiosk Growth Franchise SaaS award recognized restaurant pos POS Provider Profitability Reporting hospitality technology Franchisee HITEC Mobile Sales Transactions Vivonet Mobile client success hospitality industry trade shows Cafe Case Study POS Software article product Booster Juice Business Tool Hitec Recap 2017 Payment Processing QSR Support Table Service appointed quick serve 100 Million Canada Cash Register Convenience Customer Fast Casual Frozen Yogurt Guest Experience POS Ownership Productivity Restaurant Operators Restaurant Technology Stadium POS culture data management executive hotel industry implementation improvements new hire operations restaurant Point of Sale self-ordering upgrade vp 2012 Business Intelligence, Credit Card Processing Employee Spotlight Enterprise Manager Fast Causal Full Service Global Franchise Health Holiday Infographic Inventory Management Labor Scheduling Menu Mobile Insights NRA National Restaurant Association Owner Point of Sale solutions Quickbooks Report Restaurant Chain Restaurant Hardware Restaurant Ownership Ryan Volberg Sodexo Transaction Fees Trend Trends Vivonet Mobile Ordering Vivonet Tablet Vivonet Video Winter Meetings business strategy consumer data analysis enterprise management food services hiring operator product development product launches ready to rocket release notes restaurant owner workplace 130 Million 2010 olympics Advantage Magazine American Grilled Cheese Kitchen Batch Times Boston Budget 2012 Cash Register Partner Catalyst Charity Charles Crouch Chef Ramsay Classic American Consumer point of Sale Contest Cookbook Data Delaware North Employee Sales Mix Report Federal Government Fine Dining Flexible Forced Modifiers Foreign Workers Program Franchises Froyo Fourm Frozen Yoghurt Fruit Smoothies GFS GST Gordon Food Service Gordon Ramsay HST Holiday Guide Hurricane Industry Info Graphic Integration Joe Coffee Jugo Juice Juice Bar POS Jusu Bar KDS Kavi Kitchen Display System Kitchen Nightmares MSP MURTEC Merchant Service Provider Mobile-Based Technology Modifiers Multi-Unit Multichannel Restaurant POS New York News Nickel Rounding Omni Channel POS Online Ordering Orange Leaf POS Fund POS Terminal POS Tips POS marketing PST Pin Pad Processing Rates Processor Relief. Fund. FEMA Restaurant Experience Restaurant Owners Restaurant Sales Report Restaurant Sales Tracking Ryan Banks Sales Tax Scheduling Small Business Smoothie Software Trends Stick Kebob Shop Switching POS Providers Syrus Syrus Acquired TD Garden POS Tax The Big Salad Thomas Cuisine Thomas Cuisine Management Time Travel Industry UNICEF Vivonet Acquisition Vivonet Cafe Vivonet Case Study Vivonet Cloud Platform Vivonet Reporting Vivonet Tech Support Vivonet Tips Webinar When To Manage Yoghurt Yogurt automatic blog post business cloud-based technology consumer solutions deloitte development fast 50 fast 500 in-seat ordering labour limited service mistake multi location performance pioneer product management quality assurance restaurant table side ordering restaurant tips tablets technology trends usability values video