This position is an opportunity for skilled and effective customer support professionals to join an exciting and challenging work environment where the technical and people skills will be tested and grown on a daily basis. As a member of the Client Services Team you are personally accountable for delivering raving fans and positive promoters amongst our growing customer base.

The Market We Serve

Vivonet enables, acquires and organizes transactions for the North American restaurant and retail market.

The People We Want

Life at Vivonet is not for everyone. Many apply, but few are chosen. We are a culture of competitive A Players that love to win. We value courageous exploration, relentlessly pursuing excellence and being personally accountable for our performance and the success of our team. As such, we work interactively to encourage goal setting and excellence in both our personal and professional lives.

For A Players who share our values, Vivonet isn’t just a job; it is a community made up of skilled teammates that you respect and clients that you love, working together to deliver win – win results for the company and our customers… all while having fun and being rewarded for performance.

Responsibilities

• Handle incoming technical support queries via phone, email and online chat
• Building trust, loyalty and solid long-term relationships with key customer personnel
• Configure and prepare POS Terminals and peripherals for shipment
• Research and implement new support technologies and procedures
• Be able to work evenings and weekends

Required Talents and Experience

• Logical troubleshooting skills
• Great listening ability
• Ability to learn quickly
• Ability to multitask in a hectic environment
• Desire to help customers succeed
• Some technical training (degree or diploma) or proven experience

Vivonet has more than 2,500 restaurant and retail customers across Canada and the United States and has grown at more than 200% annually each of the last 3 years. As such, successful candidates will need to be able to raise the performance bar on an already successful team.

Knowledge of the point-of-sale and restaurant marketplace an asset but not a requirement.
Email resumes with cover letter with salary expectations to careers@vivonet.com or fax 604.408.4307.

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