24/7/365 Support

Unlimited Support

Responding to our customers quickly and efficiently is really important to us. Vivonet provides support 24 hours a day, 7 days a week, 365 days a year by phone or e-mail. There is no waiting to schedule time with a technician and there is no per-use charge, our clients get unlimited support, so you can call whenever you need.

We employ our own support agents that provide help from our head office outside Vancouver. We strongly believe having a support team that services the product we develop is not something that can be outsourced.

Rapid Response

Our team can solve everything from “how to questions” like managing clock times on the system to “technical support” issues that might occur. In 2012, the average hold time for support calls was 2 minute and 4 seconds and 79.51% of all cases were resolved within 24 hours.

Speed of access makes our Internet based POS solution incredibly valuable. Unlike other POS providers there is no need to schedule a time for service by an on-site technician, with our system we can access our clients POS terminals instantly to address any issue as quickly as possible.

Excellent Service

It’s these reasons and more that clients give us an A+ for support. In 2012, an independent 3rd party conducted over 2000 surveys of our customers following their interactions with our support department and our customers scored their Vivonet support experience an 8.4 out of 10.