Support
Halo Support
Support Options
What You Can Expect
Self Help Options
Request Halo Help
Support Options
| Severity | Urgent | Important |
|---|---|---|
| Description | An urgent problem prevents you from running your business easily (or at least without major inconvenience). These problems must be resolved ASAP! | An important problem won't shut you down, but it needs to be resolved within 24 hours. |
| Example | Your terminal isn't working. | You're not sure how to run a report. |
| How to Get Help | Call: 1.888.778 HALO (4256) | Request Halo Support by filling out the form above OR Call: 1.888.778 HALO (4256) |
What You Can Expect
| Time | Urgent | Important |
|---|---|---|
| 7am-7pm | We'll try to answer your call with a live person. If you leave a message and state that the issue is urgent, we'll treat it that way. | We'll try to answer your call with a live person. If we're helping customers with urgent problems, we'll call you back as soon as humanly possible. If you email your request, we'll likely get back to you via email as well. |
| 7pm-7am | Leave a voicemail with a number where you can be reached and we'll call you back. Typically this happens within 15 minutes | Leave a voicemail with a number or email where you can be reached. We'll get back to you the morning of the next business day by email or a phone call. |
Self-Help Options
Be sure to take a look at our collection of self-help resources. The answer you’re looking for might be just a click away.
Common Questions FAQ
Can I access Enterprise Manager with a Macintosh?
Enterprise Manager Videos:
Create A New Item And Button – 2:04
Create A Forced Modifier Window – 4:16
Create An Add/No Window – 3:32
Halo POS Videos:
Integrated Credit: Table Service – 11:56
Integrated Credit: Limited Service – 6:32
