Welcome Paul Needham

Best in SaaS Service: Vivonet Welcomes Paul Needham as
New Vice President of Operations

Vancouver, British Columbia – June 14, 2010. Vivonet is excited to announce the appointment of Paul Needham as the newest member of the Vivonet Executive team. Paul joins the company as the Vice President of Operations where his primary responsibility will be to ensure that every Vivonet customer enjoys a best in class service experience with every implementation, service and support contact.

“Our entire team believes that the most important part of being a software-as-a-service company is, in fact, the service!” says Ryan Volberg, President and CEO of Vivonet. “Paul’s proven leadership and track record of developing teams that deliver superior service is a critical advantage for Vivonet as we continue to more than double our base Halo Secure Web-Based POS customers annually.”

“Vivonet has demonstrated their commitment to excellence in customer service through their rigorous adoption of the Net Promoter methodology (http://www.netpromoter.com), a loyalty metric and a discipline for using customer feedback to fuel profitable growth” says Paul Needham. “Vivonet’s Net Promoter Score benchmarks strongly against the best software companies in North America. I look forward to working with the team to ensure that this strong base of service performance continues as Vivonet scales through this period of rapid growth.”

Born and raised in Vancouver, British Columbia, Paul has been fortunate to work with some outstanding teams and achieve success with a number of prominent North American technology companies. Most recently, Paul was the Vice President of Operations at Parasun Technologies; a global provider of software-as-a-service based internet provisioning management and monitoring systems for the cable and utility industries. Under Paul’s leadership, the Parasun team supported over 200,000 end users and handled in excess of 500,000 support calls per year into their distributed contact center.

Paul is also an involved member of both the technology and local community, having actively participated in the B.C. Technology Industry Association (BCTIA), the Vancouver Board of Trade, Virtus’ executive exchange group, the Junior Achievement Organization, as well as various other charitable and networking organizations.

About Vivonet:

Established in 1999, Vivonet Inc. (http://www.vivonet.com) is the restaurant industry leader in software as a service (“SaaS”) solutions that enable, acquire and organize over one hundred million transactions every month for customers in Canada and the United States. Vivonet provides Halo Secure Web-Based POS (http://www.vivonet.com/halo-pos) and on-demand enterprise management, POS, payment processing and performance benchmarking solution for its customers. Vivonet’s unique ability to empower the transaction data created by its customers allows their customers to benchmark their performance against other users and the industry at large – leading to better performance and higher business success rates.

About Halo Secure Web-Based POS:

As the industry leader, Halo™ Secure Web-Based POS powered by Vivonet gives restaurateurs the tools, information and knowledge they need to run better. In fact, restaurants that use Halo™ Secure Web-Based POS outperform the National Restaurant Association’s sales index by an average of 3.88%. For more information about Halo™ Secure Web-Based POS, please visit http://www.vivonet.com.

Media Contacts:

Kevin Froese
Senior Vice President Sales and Marketing
kfroese[@]vivonet.com
T: 1.866.512.2033 x 106
W: http://www.vivonet.com