Online Community Manager

This newly created position is an opportunity for a passionate online communications and marketing professional to perform at their best every day in a high growth, Ready to Rocket Award winning technology company. As a member of the Sales and Marketing team, you are personally accountable the development, management and support of branded online communities, online communications, corporate blogs and other social media marketing and research activities.

The Market We Serve

Vivonet enables, acquires and organizes transactions for the North American restaurant and retail market.

The People We Want

Life at Vivonet is not for everyone. Many apply, but few are chosen. We are a culture of competitive A Players that love to win. We value courageous exploration, relentlessly pursuing excellence and being personally accountable for the success of our team. As such, we encourage goal setting, measurement and excellence in both our personal and professional lives.

For A Players who share our values, Vivonet isn’t just a job; it is a community made up of skilled teammates you respect, partners you trust and clients you love all working together to deliver win – win results… while having fun and being rewarded for performance.

Core competencies and talent themes:

• You were an early adopter in the use of social networks. You were on Facebook from the very beginning. Before that, you were on MySpace. You might have even been on Friendster. You’re definitely on Twitter. When you go out with friends you regularly “check in” with Foursquare and Gowalla and write reviews on Yelp!
• Exceptional written and verbal communication talents

Responsibilities:

• Become a trusted advocate on behalf of customers by playing an active role in the understanding what customers are saying in their direct and online networks.
• Collaborate with SVP Sales and Marketing to develop social media strategies and direction for company working across departments and job functions
• Work closely with Product Managers and the Demand Generation Manager to ensure that all online content, promotions, messaging etc., are in line with the marketing strategies.
• Work closely with VP Operations to ensure that the company is sending the appropriate message to their customers and online communities
• Work closely with Product Managers and Information Technology to ensure that content management programs fit within the appropriate architecture.
• Implement appropriate tactics that grow company’s social media footprint and enhance the brand
• Work closely with Product Managers to seek out and interpret user feedback through a variety of traditional and non-traditional resources to guide social media program development and innovation.
• Work with a cross-functional team to develop, test and execute social media and user-generated content integration on company platforms.
• Develop calendar of “news” events to build relationships with guests, enhance the brand and link social phenomenon to business results.
• Ensure that social media is being leveraged effectively to enhance the user experience and support business strategies and goals.

Required Skills:

• Passion and ability to interact directly with customers in the North American restaurant industry
• Strong communication skills and the ability to present strategies and objectives both internally and externally.
• Exceptional customer facing web writing and communication skills
• Understanding of brand standards and social media marketing best practices
• Ability to manage multiple projects from conception to execution to modification and maintenance as required in the online environment.
• Experience interacting with technical teams and business unit leaders
• Ability to manage a diverse workload and assign priorities to tasks while effectively coordinating efforts with the activities of others.
• Ability to establish processes to ensure success of cross-functional teams while ensuring a positive customer experience.
• Ability to find and use relevant data to model future product and business opportunities.
• Strong ability to organize information based on analysis of marketplace and user feedback, particularly in the online environment.

Education/Experience:

• University degree or equivalent.
• Minimum 5+ years successful business experience in marketing
• Minimum 5+ years in the online environment, and experience with online communities, social media and user generated content is highly preferred.

Vivonet has more than 3,500 restaurant and retail customers across Canada and the United States and has grown at more than 100% annually each of the last 4 years. As such, successful candidates will need to be able to raise the performance bar on an already successful team.

Ready to rocket your career? Email resume, cover letter, with salary expectations to careers1[@]vivonet.com or fax 604.408.4307 with the subject line “Online Community Manager”

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