Halo POS Client Success Starts Here
Getting the most from your POS starts with Ron Pope and Sunny Randhawa, they lead the Implementation and Quality Assurance groups that every new client works with at Vivonet.
Ron has nearly a quarter century in the restaurant industry to draw upon in helping Vivonet customers succeed. In 2001 as a chef, he got his Red Seal certificate and then in 2004 opened his first restaurant with Halo POS. Five years later Ron joined Vivonet.
Today, he is part owner of the same restaurant he started and leads Vivonet’s Implementation team. Asked why not just own a restaurant Ron said ‘The restaurant is all consuming and I needed to find something that was a bit more manageable. I didn’t want to be a sales person selling restaurant supplies; I wanted to work somewhere to help restaurants succeed.”
When customers join the Vivonet family, they work with Ron’s team to set-up their menu and learn how to use Halo POS. It’s Ron’s experience that is incredibly helpful to customers when getting the most out of the system. Even Ron admits he doesn’t know absolutely everything about Halo but he knows the person that does, Sunny.
Sunny is Vivonet’s Quality Assurance lead whose team tests every system before going out to clients. Ron describes Sunny as the guy who “knows the system end to end” and that whenever you speak with him, Sunny teaches you something new.
Sunny has a degree in Physics and Math. When you ask him to describe Vivonet he says “we are not a POS system, we’re a data insights company.” It’s the data that is power and Ron agrees saying that “the role of a good POS system is to provide data that delivers insights to help the business know what’s selling and stop guessing.”
Sunny has worked at Vivonet for six years and what makes him proud is seeing Vivonet grow from being a start-up to a multi-million dollar company whose system has been featured in the restaurant make over for a Kitchen Nightmare episode and being used at unique places like NASA.
Both Sunny and Ron agree that in order for clients to succeed, the one recommendation they have for new clients is to make time to review the reports on how the restaurant is performing in order to spot trends and continually improve the business.