Posted on Thu, Apr 05, 2012 @ 04:54 PM
Whether you are opening your first restaurant or been in the business for 30 years, creating a menu with the right product at the right price is critical to your success. For many owner/operators, they go with their “gut” to guess what to sell and the price to sell it. Vivonet customers use our POS system to “gut check” their ideas with data that measures each menu item in a report called the “Itemized Sales Report.”The results help Vivonet customers to optimize their menu to increase profitability, reduce waste, and make better decisions to help their restaurant succeed.
The itemized sales report shows the quantity sold and revenue for every item on your menu, including modifiers (i.e. extra cheese, bacon etc). By selecting the category of information, you can quickly rank items from highest to lowest. The results provide valuable information as to the menu items that are the most and least popular. With that information a restaurant manager can then determine why a menu item may be performing poorly (i.e. taste, menu location, price) and how to improve (i.e. change the product, launch a promotion, lower price, update menu position, adjust inventory).
The image below is an example of one restaurant and their “Itemized Sales Report.” In the report, “#1 Chicken Platter Greek” was sold 29 times making it the most popular menu item during this time period. The least popular menu item is the “#5 Gyros Wrap Fries” sold only 9 times. As a manager of the restaurant, they can use this information to find out why the “#5 Gyros Wrap Fries” is performing so poorly (i.e. product taste, menu location, pricing) and what can be done to improve (i.e. modify the product ingredients, position the item more prominently on the menu, lower price, conduct a promotion). Once the manager decides upon a direction to improve the product, they can view the results in the “Itemized Sales Report” and then decide whether the updates made an impact. If updates have no impact, the manager can then use the information to look at discontinuing the item and bringing on a new option.
The “Itemized Sales Report” is just one of the many tools in our POS system to help you succeed.
Vivonet is re-defining POS for the restaurant industry by combining cloud based technology with the Internet, mobile and social media. Learn how we can help your business by contacting Sven Winter at swinter@vivonet.com.
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Posted on Mon, Apr 02, 2012 @ 03:24 PM
In March this year, over $130 million dollars of transactions were conducts on Vivonet’s POS system, Halo, from over 2,000 restaurants across North America. This represents an increase of $30 million dollars over the previous month as more companies choose Vivonet for their restaurant POS solution.
Our POS solution gives restaurants of all sizes the tools, information and knowledge to drill down into all aspects of their business including sales, food costs and labor. Through the cloud, owner/operators of restaurants can access data in real time to find out what items are selling in their restaurants, where are they being sold, when are they being sold and who is doing the best job selling. The result helps cut costs and boost revenues by identifying opportunities to reduce waste, improve efficiencies, and implement new solutions that stretch operators' dollar further.
Vivonet is re-defining POS for the restaurant industry by combining cloud based technology with mobile and social. Learn how we can help your business by contacting Sven Winter at swinter@vivonet.com
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Posted on Fri, Mar 16, 2012 @ 01:30 PM
To download/view the full case study, please CLICK HERE.
Overview
Booster Juice is a global chain of premium juice and smoothie bars. Rapid
growth was pushing the company into the Post-Cash Register Age. Most of the modern POS systems the company looked into would handle its day-to-day transactions, but stakeholders were looking for one that was stable, flexible and, most importantly, came with 24-hr support.
This case study will look at how Vivonet solved Booster Juice’s problems, and in the process, became an invaluable partner in their success.
Quote Excerpts
“The cash register is obsolete,”
“It keeps people honest,” he said. Lee estimates that with savings of $1.5 million realized in that first year, Halo easily paid for itself.
“We noticed a marked improvement in sales reporting and planning. It was information that has allowed us to grow.”
“I consider Vivonet’s Help Desk to be part of my staff.”
“Vivonet doesn’t stop until it’s done,”
“I love working with Vivonet, they’re a fantastic, flexible partner to our business.”
”It feels like we are all one big team working together.”
To download the full version of this case study in PDF, please CLICK HERE.
Posted on Wed, Mar 14, 2012 @ 11:36 AM
Forced Modifiers allow restaurant owner/operators to customize their food items in a simple and efficient way. For example, if a customer orders a sandwich with extra cheese, Vivonet POS system uses Forced Modifiers to pop up a new screen as soon as the server enter the sandwich, making it easy for them to then add the extra cheese with a single touch. Forced Modifiers can be used for everything from side options, to flavors, to sizes, to cooking instructions.
The ease of use is a big reason why quick serve café and restaurants choose Vivonet. Other systems require either going to a separate screen to enter these types of items, or typing them in manually. Our POS system eliminate all that extra work in creating Forced Modifiers, which saves time, effort, and money for you and your staff.
Once you get the hang of setting up your Forced Modifiers, the possibilities are endless. They are a great way to enhance your POS system by fully customizing the options for each item on your menu.
If you’re looking for a new POS system and would like to have the ability to create Forced Modifiers with ease, give us a shout. Contact Anahita at amatloubi@vivonet.com to get started with Vivonet.
Posted on Thu, Oct 20, 2011 @ 05:47 AM
Vivonet has reinvented the cash register providing web-based point-of-sale software for the North American restaurant industry.
Vivonet has been recognized as one of the top 50 Canadian companies on Deloitte's Technology Fast 50™ for making world-class achievements and evolving the Canadian technology sector. Vivonet is ranked 43 in Canada for the 2011 Fast 50 and 243 in North America on the Technology Fast 500™ list, the rating is based on five successive years of growth. Vivonet is well known for "reinventing the cash register" with its innovative, web-based point of sale (POS) software Halo™ revolutionizing retail transaction data management in the North American restaurant industry.
Over the last five years, Vivonet has experienced 365 per cent growth with over $110 million in customer transactions per month. Last year Vivonet secured a landmark agreement with Sodexo Inc. to deploy Halo™ into the majority of its 6,000 North American client sites by 2015. Earlier this year, Vivonet launched the company’s new mobile technology, Halo Mobile™, introducing mobile ordering and payment to customers, taking the line-up out of take-out.
"The recognition as Canada’s Technology Fast 50 is a testament to our team’s exceptional work and achievements over 10 years," said Ryan Volberg, president and CEO of Vivonet Inc. "Our forward thinking approach for the North American restaurant industry is helping food establishments manage their sales and operations in real-time and allows us to cater to each clients' needs – from small to large businesses. Halo Mobile™ is taking our customer service into new territory and providing products to the consumer, not just the restaurant industry anymore."
Burnaby-based Vivonet is changing the way restaurants and other food services retailers conduct business by combining a user friendly interface with real-time data and analytics. Vivonet’s point of sale (POS) technology, Halo™, is a stark contrast to traditional POS solutions and eliminates the need for complex and expensive site specific equipment and on-site IT support. The company’s product is providing a flexible and affordable solution securely over the Internet and is leading the way for Software as a Service (SaaS).
With the release of Halo Mobile™ in fall 2011, Vivonet is offering a convenient new app that modernizes the ordering and payment process, and allows customers to order, pay and set pick-up times from their favourite restaurants directly on their smartphones. The app allows cafes and restaurants, small and large, to quickly and easily get their brand featured in the App Store and Android Marketplace and compete in a market that might not have been available to them before. The app is synced to Halo, their web-based restaurant Point of Sale (POS) system, and the technology enables the merchants to fulfill orders instantly.
Port Moody’s artisan coffee house, Caffé Divano, was the first Vivonet customer to launch Halo Mobile and introduce the iPhone app to its customers in the Tri-City area. Clients such as Caffé Divano are noticing a higher than average cheque from customers using Halo Mobile.
Posted on Wed, Sep 07, 2011 @ 01:58 PM
A Special Message from Ryan Volberg, President, Chief Executive Officer, Chairman
A lot has happened in the last year. Vivonet has seen tremendous growth and we’ve been working hard to make the transition to enterprise-class company. Yes, we've had our fair share of growing pains along the way but as I reflect back on the last year I am very pleased with the progress we have made. Here are some interesting facts:
- Vivonet has quadrupled our team of dedicated employees – primarily in critical customer impacting departments such as support, product management and development
- Vivonet has added a new tier of service in our support team which delivers industry leading response for customer support calls
- Vivonet has added 40 additional hours per week to our customer support schedule. Vivonet’s call center is now staffed from 3:00 AM – 9:00 PM PST Monday to Friday and 4:00 AM – 9:00 PM PST Saturday and Sunday. As always, emergency support is available 24/7/365
- In the last 18 months Vivonet has invested over $1.5 million dollars in new Oracle and Sun hosting and storage systems to improve performance, security and redundancy for Halo Secure Web Based POS customers
- Vivonet has launched new hot back-up and failover systems in 'the cloud' on Amazon’s EC2 infrastructure
- Vivonet now processes over $1.5 billion worth of transactions per year through Halo Secure Web Based POS
- Vivonet has customers in all US states and all Canadian provinces
- Vivonet has added four executives from the software and banking industries that bring with them significant leadership and experience from companies such as SAP, Business Objects, Moneris and IBBS
The Fall Release of Halo Secure Web Based POS is a landmark release for Vivonet. It marks a significant investment in the quality, performance and reliability of our POS software, paving the way for the many new features, products and partnerships we have on our product roadmap. Of course, as Halo subscribers you won’t have to pay for this or any future Halo POS upgrade!
The Fall Release is also the first release to support Halo Mobile – our seamlessly integrated mobile application for Apple and Android smartphones that changes the way you’ll interact with and market to your customers.
The current release of Mobile allows your customers to order (and pay!) using their smartphone. And, with full Facebook integration, your customers can instantly post their purchases and location to their Facebook friends. After all, referral marketing is the best marketing.
Finally and most importantly, I want to thank you for your ongoing support of Vivonet. As we manage our growth and move into a more regular rhythm of software releases I am excited by what this means for our customers. The Fall Release is primarily focused on the performance and reliability of our POS software. With this in mind, if at any time you feel that a member of Vivonet’s team or our products are missing the mark I encourage you to contact me directly at ceo@vivonet.com or on my mobile phone at 206-792-9874.
Ryan Volberg
Posted on Fri, Apr 01, 2011 @ 05:36 AM
Vivonet was recognized by BCBusiness Magazine as one of the province’s top technology innovators for its cloud-based point-of-sale (POS) system for the food services industry in 2011.
Ranked No. 13 in the magazine's 2011 list of the Most Innovative Companies in BC, Vivonet continues to set the standard in the restaurant technology sector with its Halo Software as a Service (SaaS) product.
Halo is a flexible and affordable POS solution that is delivered to restaurant and foodservice clients simply and securely over the Internet. Halo enables real-time transaction processing and acquires centralized point of sale, product, pricing and customer data. The data collected can be organized, analyzed, reported and shared with management and allows clients to make better and faster product decisions and improve supply chain optimization.
Vivonet is helping one of the world’s largest food services company standardize their operations. In 2010, Vivonet secured a landmark agreement with Sodexo, a leading provider of Comprehensive Service Solutions, to deploy Halo in the majority of Sodexo’s 6,000 North American client sites by 2015. Sodexo serves more than 10 million customers daily in corporations, health care, long-term care, retirement, schools, higher education, government and remote sites. The partnership with Sodexo represents the largest ever SaaS point-of-sale rollout in North America.
Companies in BCBusiness Magazine's survey were evaluated on four criteria by a panel of 12 volunteer advisers, business leaders and experts:
- The innovation is based on an ambitious, imaginative idea
- The innovation has been put into action in its intended market
- Something about the idea or how it is being used is new to the market
- There’s evidence that this innovation has had a significant benefit to both the organization and its market
Posted on Tue, Feb 01, 2011 @ 05:28 AM
For the fifth consecutive year, Vivonet has made Rocket Builders’ annual list, 'Ready to Rocket'!
Ready to Rocket selected the top 25 Information and Communications Technology (ICT) companies in BC that are best positioned to capitalize on the 2011 technology sector trends that will lead them to faster growth than their peers.
Burnaby-based Vivonet is changing the way restaurants and other food services retailers conduct business by combining a user friendly interface with real-time data and analytics. Vivonet’s point of sale technology, Halo™ is a stark contrast to traditional POS solutions and eliminates the need for complex and expensive site specific equipment and on-site IT support. The company is a leader in offering Software as a Service (SaaS) product, providing a flexible and affordable solution securely over the Internet.
Vivonet is leading the charge in their industry with a landmark agreement in 2010 with Sodexo Inc, a leading provider of Comprehensive Service Solutions serving more than ten million customers daily in corporations, health care, long term care, retirement, schools, higher education, government and remote sites. Sodexo operates in the US, Canada and Mexico, with $7.7 billion (USD) in annual revenue. Sodexo will deploy Halo™ into the majority of its 6,000 North American client sites by 2015.
Notwithstanding their fair share of business challenges over the last 10 years, Vivonet has met its obstacles head on and come out on top. Since 2005 Vivonet has experienced triple digit growth every year, with over $65 million in customer transactions a month and this number continues to grow. In 2010, the head count has increased by 260% to 102 employees. The Ready to Rocket list is a great launching pad and further testimony of the company’s continued innovation, success and growth.
About Ready to Rocket
Ready to Rocket is a unique business recognition list that profiles technology companies with the greatest potential for revenue growth. Each year, based on analysis of trends that will drive growth in the information technology sector, Rocket Builders identifies the top private companies that are best positioned to capitalize on the trends for growth. This selection methodology has been an accurate predictor of growth with Ready to Rocket companies exceeding the industry growth rate. Also, many of these companies raise investment capital and each year many of the profiled Ready to Rocket companies are acquired.
Posted on Mon, May 31, 2010 @ 05:13 AM
Vivonet's Halo™ POS has received PA-DSS certification from the PCI Security Council. PA-DSS is a comprehensive standard intended to help organizations proactively protect sensitive customer account data, through regulated requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. The PA-DSS audit was completed by Coalfire Systems Inc., which is a certified Payment Application Qualified Security Assessor (PA-QSA).
PA-DSS certification is just the latest in Vivonet’s ongoing commitment to security and compliance. Vivonet was an early adopter of Visa's Cardholder Information Security Program (CISP) and Payment Application Best Practices (PABP) having undergone the first certification for Halo™ POS in February 2007.
Halo™ POS customers have never had to pay extra for an upgrade. "This certification is a great example of the benefit of the software as a service model to our customers" said Ryan Volberg, Chief Executive Officer of Vivonet. "Many of our traditional POS competitors had little choice other than to charge their restaurant clients exorbitant hardware, software and service fees to upgrade them to a PA-DSS compliant level. Conversely, Halo™ clients received their upgrade as a standard part of their subscription. No additional surprise charges. No downtime. It was just routine."
Posted on Wed, Jan 06, 2010 @ 03:28 PM
Vivonet is pleased to announce it’s been included within the 2009 Ready to Rocket List for the fourth consecutive year. Ready to Rocket is a unique business recognition list that profiles technology companies with the greatest potential for revenue growth. Rocket Builders identifies twenty-five (25) private companies that are best positioned to capitalize on the trends for growth within the information technology (IT) sector as a whole.
Each year, based on analysis of trends that will drive growth in the information technology sector the Canadian-based firm Rocket Builders, the Ready to Rocket list is the only predictive list of its kind in North America. Listed companies represent high revenue growth rates and the best value to both information technology buyers and venture capitalists. To determine the list of companies for inclusion on the Ready to Rocket list, Rocket Builders reviewed market positioning and revenue potential for nominated companies.
"We are very pleased to have been recognized for the fourth year. Our ability to achieve elite levels of growth for four consecutive years is founded in our values; that by focusing on excellence in our business, growth will therefore follow," states Ryan Volberg, CEO of Vivonet.
"Looking ahead to 2010 we see enormous opportunity to continue our record of award winning growth. Vivonet’s software-as-a-service (SaaS) business model achieved mainstream acceptance in 2009, and our leadership position in secure web-based point of sale gives us the ability to address an ever widening segment of the market: our customers range from the local independent coffee shop to multi-billion dollar multi-national corporations. No matter who you are all signs point to Halo!" said Ryan Volberg.
About Ready to Rocket
Ready to Rocket is a unique business recognition list that profiles technology companies with the greatest potential for revenue growth. Each year, based on analysis of trends that will drive growth in the information technology sector, Rocket Builders identifies twenty-five (25) private companies best positioned to capitalize on the trends for growth. This selection methodology has been an accurate predictor of growth with Ready to Rocket companies exceeding the industry growth rate. Also, many of these companies raise investment capital and each year many of the profiled Ready to Rocket companies are acquired.
