by Rob Jones, Vivonet Industry Insights Editor
At the end of 2016, we at Vivonet were very busy expanding upon our cloud-based kiosk product; the Vivonet Kiosk. These products are becoming more and more ubiquitous in all kinds of retail contexts, from QSRs to food services management cafeterias. The need for self-serve kiosks by hospitality companies across the spectrum is shaped by customer demand, with that demand in turn affecting the way day-to-day business is conducted.
For instance, kiosk products that can serve double-duty for customer use during slower times of the day and for staff use concurrently during busier times as necessary is becoming mandatory, not just a nice-to-have. There are several other factors in place around labor resource management alone that embodies this shift. This is not to mention other important factors when it comes to operations, customer experience being another very important one. The mandate for developing Vivonet Kiosk was very clear to us along these lines.
During development, our Product Management team reflected on what’s needed when it comes to kiosk functionality right now, and what room needs to be made for functionality in the future, too. In the meantime, we’ve created this infographic that helps to visually profile the self-serve kiosks as they serve the industry in general right now, which many of you by now have seen in various contexts as consumers yourselves.
And so, here's that infographic which covers those bases to give you a good idea about what self-serve kiosks can help deliver for the hospitality industry. Take a look.